From PDune

Knowledge Management is an activity that an organization should do to become more competitive. Managing knowledge is a key part of increasing competitivity and becoming more efficient and effective. An introduction to Knowledge Management is on wikipedia and is a good start to understand the topic better.

The most important part of the sections are the drivers (the reasons) for knowledge management:

• making available increased knowledge content in the development and provision of products and services
• achieving shorter new product development cycles
• facilitating and managing organizational innovation and learning
• leverage the expertise of people across the organization
• benefiting from 'network effects' as the number of productive connections between employees in the organization increases and the quality of information shared increases, leading to greater employee and team satisfaction
• managing the proliferation of data and information in complex business environments and allowing employees rapidly to access useful and relevant knowledge resources and best practice guidelines
• managing intellectual capital and intellectual assets in the workforce (such as the expertise and know-how possessed by key individuals) as individuals retire and new workers are hired

This wiki for example can be considered a knowledge management environment/tool that exclusively deals on the topic of software quality.

The producers are the consumers too. All people that are part of the organization are producers and consumers, since all people have a specific part of knowledge that contributes to the goals of that organization.

The values of knowledge management are all the drivers listed above.

Approach

The default approach taken for knowledge management in this project is to post first, then discuss and edit. So the posting and documentation of your knowledge is more important than correctness, consensus or redundancy. Only in very special cases where you can reasonably assume that the topic will lead to problematic and polemic discussions should you invert this guideline. In the latter case, you should request comments and consensus first before posting the topic.

It may be necessary to establish agreement on a knowledge article, especially when it discusses opinion, position or attitude. This agreement can be established either in the Project Dune forums or in the discussion list on the wiki page.

In the case of very, very important decisions, the agreement may have to be specifically documented. This agreement is established at the bottom of the page in the wiki. This will require future changes to be discussed and agreed first before future modification.